They should be alerting existing users and at least offering a way to cover up the contacts like a sticker or other fix. This is the only method available and is 100 percent working solution. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Yes I have this same issue. I hope it did not break because of all the tries. By clicking or navigating on this site, you agree to our use of cookies to improve your experience and offer personalized advertising through our partners. Dec. 31, 2020 5:45 p.m. PT. Select My devices. What should I do? above solution did not work for me, Held button repeatedly for 20 seconds or linger. (33) Price Match Guarantee. Product was unresponsive. User rating, 4.4 out of 5 stars with 33 reviews. Page 41: Performing A Factory Reset Of Your Withings Body 4. You can do this by pressing and holding the button on the side of the scale for a full 20 seconds. Once there do you think I can change the settings so the scale can connect to the new wifi password? This is the design update - the pins are now covered. But the scale is still endlessly looping “factory reset”. Nothing happened there either. Why is that? You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. I would contact support directly - maybe your unit got broken indeed. 5. Bluetooth button was working and not working depending on its mood. But I still cannot do a factory reset. This must be a known design flaw since the new '2016' Body Cardio scale has a plastic insert that covers these holes to prevent water getting to the contacts. See More Options. Could be a problem with the sync button. I managed to make the scale work. And now, after trying a few times, it does not start at all. Buy one at Withings: http://lon.tv/withings and use coupon code LON20 for 20% off until July 17. Related to the video you sent. I have this problem too and the suggestion did not work, see also this thread https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Check if any of the 3 contacts in the 3 circular holes have turned green, If so then water has damaged the programming pins. Thank you for using our new Customer Support forum and I am sorry to hear your scale is stuck in a factory reset loop. Don’t charge don’t reset don’t work ! You need to press and hold the button for 8 seconds and once you see the menu, select the reset option by tapping the button until the arrow is on reset. is there an update from withings team regarding this issue? You have here how it should look the reset screen https://youtu.be/Pu7tqrcBiKA and it should work the same way. Thank you very much for sharing this. After trying to change somehow the connectivity details, I decided that the best option would be to do a factory reset. Save $30. You can follow the steps outlined in this link https://support.withings.com/hc/en-us/articles/219053097 to update the Wi-Fi configuration of your scale. 3 Document Includes User Manual Manual Part 2. The gauge should reach the end else it is not reset. Charge the device for about three hours as the battery must be totally drained. The scale also somehow displays the day’s weather—the theory is so that the user will better know what to wear. I hope it will do the trick. Wi-Fi Body Scale (WBS01) - I don't get the Weather Forecast screen on my scale. ), IFTTT support, and a … withings support: is there any solution or can you offer a replacedment scale at a reduced price? To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/articles/219053097, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. But it seems I cannot do a factory reset. Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on the scale until the factory reset gauge fills. Beside allowing you to install your scale, the Withings Health Mate® app allows you to customize its display, to set a weight goal, and to check the entire history of your weight data. I am having the same problem with the Factory Reset Loop. If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team. first you remove cardio pulse wave......(the reason why i bought it). Disassociate the product from app and remove from Bluetooth under devices. No way to get out of this loop. If this is not done then its stay exactly the way it is. I note that when I bought my second Withings scale, the Withings Health app from my first scale installation continued—so my original data was not lost. Support is here to help: http://bit.ly/WithSupportYT Wi-Fi Body Scale (WBS01) - The display of my scale is upside down. Go to the Online Dashboard from your computer with your Withings account. This solution works 100 percent. Best smart scale for 2021: Withings, Fitbit, Garmin and Eufy, compared. And I pressed for 30 seconds or so. At this time, you can start the installation process for the Withings Body Cardio. I don’t know what is going on but since December 2019 my body cardio scales goes into factory reset loop and after at least ten attempts to reset I am fed up. To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to: https://support.withings.com/hc/en-us/community/posts/360025048353-Withings-Body-Cardio-Scales-Broken-with-Factory-Reset-Loop?page=2#community_comment_360001263198, Be courteous and participate in the community with a spirit of friendliness and understanding, Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others, Avoid any and all discussions which contain insulting or discriminatory comments, Abide by the full terms and conditions outlined. Withings Body Cardio Scale Review. via the app. The scale's screen will display the word "Factory", confirming the reset. 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